About this policy

At Louvre Abu Dhabi, administrated by the Department of Culture and Tourism - Abu Dhabi (DCT), we are committed to upholding the privacy and security of your personal information while providing you with a seamless and personalised browsing experience. This Cookie Policy serves to transparently outline how we utilise cookies and similar technologies on our website, as well as to provide you with a comprehensive understanding of our data collection practices.

What are cookies?
Cookies are small text files sent to your computer, mobile phone, or any device connected to the internet from a website's server, allowing the website to remember you during your visit using a 'session cookie' or for future visits using a 'persistent cookie'. Louvre Abu Dhabi’s website uses cookies to enhance user experience. While these cookies don't directly identify you, they may indirectly do so when combined with other information.

Why we use cookies
At Louvre Abu Dhabi, we use cookies that are essential and performance-related to ensure a smooth experience functioning of our website and to gather insights into user behaviour. Essential cookies are necessary for the basic operation of our site, while performance cookies help us analyse and improve the performance and usability of our website. Additionally, we use functional cookiesto enhance user experience and targeting cookies to deliver personalised content and advertisements.

Cookies used on our website
We utilise the following cookies on our website to track usage and enhance user experience:

Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of Louvre Abu Dhabi’s website. They enable core functions such as security, network management, and accessibility. Without these cookies, the website cannot function properly. Strictly necessary cookies are typically set in response to actions made by you, such as logging in, completing forms, or adjusting preferences for accessibility features. These cookies do not store any personally identifiable information and are crucial for providing you with a seamless browsing experience on our website.

Strictly Necessary Cookies used on the Louvre Abu Dhabi’s website

Cookie name: _dc_gtm_UA-xxxxxxxx
Hostname: louvreabudhabi.ae
Purpose: This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. In contexts where it is applied, it may be considered strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.

Cookie name: OptanonConsent
Hostname: louvreabudhabi.ae
Purpose: This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user's browser when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor."

Cookie name: __RequestVerificationToken

Hostname: louvreabudhabi.ae

Purpose: This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.

Cookie name: OptanonAlertBoxClosed
Hostname: louvreabudhabi.ae
Purpose: This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a normal lifespan of one year and contains no personal information.

Cookie name: ARRAffinity
Hostname: louvreabudhabi.ae
Purpose: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.

Cookie name: ASP.NET_SessionId
Hostname: louvreabudhabi.ae
Purpose: General purpose platform session cookie, used by sites written with Microsoft.NET based technologies. Usually used to maintain an anonymised user session by the server.

Performance Cookies

Performance cookies help ensure the Louvre Abu Dhabi’s website works smoothly, fix any issues, and let us test new content and design ideas. They also help us understand your interests so we can tailor the website content to you. While they don't store personal details like your name or email, they track the pages you visit on the website.

You have the option to reject these cookies, but doing so may lead to less personalised website content and experience. Additionally, if you're subscribed to email marketing or have a relationship with the Louvre Abu Dhabi, such as being a member, these cookies also contribute to personalising the content you receive and help evaluate the effectiveness of our advertisements, including those directing users to our website.

Performance Cookies used on the Louvre Abu Dhabi’s website

First Party Cookies

Cookie name: _ga
Hostname: louvreabudhabi.ae
Purpose: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

Cookie name: _hjSession_xxxxxx
Hostname: louvreabudhabi.ae
Purpose: A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.

Cookie name: _gid
Hostname: louvreabudhabi.ae
Purpose: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid

Cookie name: _hjTLDTest
Hostname: louvreabudhabi.ae
Purpose: When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

Cookie name: _hjSessionUser_xxxxxx
Hostname: louvreabudhabi.ae
Purpose: Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

Third Party Cookies

Cookie name: sc_at
Hostname: snapchat.com
Purpose: Cookie associated with embedding content from Snapchat.

Cookie name: JSESSIONID
Hostname: nr-data.net
Purpose: This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.

Functional Cookies

These cookies enable full access to all sections of the Museum's website and remember your preferences to enhance functionality and personalise features. Without these cookies, certain requested services cannot be provided.

Examples of how we use these cookies include:
• Remembering previous visits to the website to avoid displaying messages intended for new visitors.
• Recognising you when you log into the Louvre Abu Dhabi's online shop or recruitment portal.
• Customising your browsing experience based on your preferences and interactions with the website.
• Storing settings and preferences selected during previous visits for a seamless user experience.
• Providing personalised recommendations and content tailored to your interests.

Functional Cookies used on the Louvre Abu Dhabi’s website

Third Part Cookies

Cookie name: vuid
Hostname: vimeo.com
Purpose: This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing

Cookie name: _cfuvid
Hostname: vimeo.com
Purpose: This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.

Cookie name: __cf_bm
Hostname: vimeo.com
Purpose: This is a CloudFoundry cookie.

Targeting Cookies
Targeting cookies are used to enhance your experience on the Louvre Abu Dhabi's website by providing more personalised content and services. These cookies help us understand your browsing habits and interests, allowing us to tailor the content you see and the recommendations we make based on your interactions with our site. While targeting cookies do not store personal details like your name or email address, they track the pages you visit and the actions you take on our website
If you choose to reject targeting cookies, you may experience a less personalised and engaging visit to our site. Additionally, if you are subscribed to our email marketing or have a relationship with the Louvre Abu Dhabi, such as being a member, targeting cookies assist in customising the information and offers you receive from us. They also help us evaluate the effectiveness of our marketing campaigns, ensuring that our advertisements are relevant to your interests and directing the right audiences to our website.

By accepting targeting cookies, you support our efforts to improve your online experience and the overall effectiveness of our communications and marketing strategies.

Targeting Cookies used on the Louvre Abu Dhabi’s website

First Party Cookies

Cookie name: _scid
Hostname: louvreabudhabi.ae
Purpose: Cookie associated with Snapchat. Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates realtime bidding for advertisers.

Cookie name: _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx
Hostname: louvreabudhabi.ae
Purpose: This cookie is used to limit the number of requests to Google Analytics. This helps manage high traffic on the site, ensuring efficient performance and accurate data tracking without overwhelming Google's servers.

Cookie name: _fbp
Hostname: louvreabudhabi.ae
Purpose: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Cookie name: _gcl_au
Hostname: louvreabudhabi.ae
Purpose: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

Third Party Cookies

Cookie name: uuid2
Hostname: adnxs.com
Purpose: This domain is owned by AppNexus Inc. The company provides a range of online advertising technology and services.

Cookie name: anj
Hostname: adnxs.com
Purpose: This domain is owned by AppNexus Inc. The company provides a range of online advertising technology and services.

Cookie name: demdex
Hostname: demdex.net
Purpose: This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.

Cookie name: test_cookie
Hostname: doubleclick.net
Purpose: This domain is owned by DoubleClick (a Google company). DoubleClick's primary business activity is operating Google's real-time bidding advertising exchange..

Cookie name: dpm
Hostname: dpm.demdex.net
Purpose: This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing.

Cookie name: bcookie li_sugrli_gc AnalyticsSyncHistory lidc UserMatchHistory bscookie
Hostname: linkedin.com
Purpose: This domain is owned by LinkedIn, the business networking platform. It typically acts as a third-party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether the visitor has an active LinkedIn profile or agreed to their terms and conditions. For this reason, it is classified as a primarily tracking/targeting domain.

Cookie name: soundcloud.com
Hostname: sc_anonymous_id
Purpose: This domain is owned by Soundcloud, a German company providing social sharing services centered around sound clips. The data that is collected through its services can be used for profiling and targeted advertising.

Cookie name: sa-user-id-v3sa-user-id-v2 sa-user-id-v2 sa-user-idbcookie
Hostname: srv.stackadapt.com
Purpose: This domain is owned by Stackadapt. The company provides marketing and advertising services.

Cookie name: uid
Hostname: turn.com
Purpose: This domain is owned by Turn. The main business activity is Marketing and Data Management Platform provider

Cookie name: personalisation_id
Hostname: twitter.com
Purpose: This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third-party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.

Cookie name: fr
Hostname: facebook.com
Purpose: This domain is owned by Facebook, which is the world's largest social networking service. As a third-party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviorally targeted advertising on other websites, like most dedicated online marketing companies.

Cookie name: TESTCOOKIESENABLED
Hostname: www.youtube.com
Purpose: YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

Cookie name: VISITOR_INFO1_LIVE
Hostname: www.youtube.com
Purpose: This cookie is used as a unique identifier to track viewing of videos

Cookie name: VISITOR_PRIVACY_METADATA YSC
Hostname: www.youtube.com
Purpose: YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

Cookie name: A3
Hostname: yahoo.com
Purpose: This domain is owned by Yahoo. The main business activity is: Search / Advertising

Cookie name: cktst ckid ph dph
Hostname: yieldoptimizer.com
Purpose: The domain is registered through a privacy-preserving proxy service in the USA. Consequently, the classification assumes a maximum level of intrusiveness for the end user.

Session Cookies and Persistent Cookies
We are using both session and persistent cookies. Session cookies are temporary files which are erased when you close your browser and will not be stored for long term. Persistent cookies are stored on a user’s device in between browsing sessions and will remain in your browser until you manually delete them.

Cookie management

Cookie preferences

According to law, we can send strictly necessary cookies, essential for using the website, to your device without permission. However, we need your consent for any other types of cookies. When you visit our website, you'll encounter our cookie banner (managed by OneTrust, a cookie management platform). This banner will allow you to accept or reject all cookies or manage the specific types of cookies you receive.
Once you've set your preferences, you can change them anytime by clicking 'Cookie Settings' at the bottom of any page. You can also opt-out of each cookie category (except strictly necessary cookies) by clicking the "Cookie Settings" button below:
We won't ask for your cookie preferences on every visit, but if you haven't updated them recently, you'll be asked to refresh them annually.

How to control cookies
Your browser settings should enable you to delete or disable website cookies. You can adjust your browser settings to receive notifications whenever a website intends to place a cookie on your device. This allows you to decide.
whether to accept or decline cookies from that website. Each browser provides its own method for granting you this option which can be found in your browser's help menu, providing instructions on how to modify your preferences regarding cookies. Examples include:

• Internet Explorer
• Safari
• Chrome
• Firefox
• Microsoft Edge

Disabling cookies may lead to decreased functionality and affect your overall experience on the Louvre Abu Dhabi’s website. You may find that certain parts of the website are inaccessible if you choose to disable or reject cookies.
If you delete cookies from your computer, the cookie used to recognise your choice will also be deleted requiring you to make your preference selection again.

Changes to this cookie policy
We occasionally update our cookie policy to reflect any changes in our practices and services. When we update the policy, we will change the 'Last Updated' date at the top. You’ll be notified through a website notice if there are significant changes to how we collect, use, or share information through cookies. We recommend checking Louvre Abu Dhabi’s website from time to time to stay informed about any updates to this policy or any other policies we have.

Have privacy-related queries? Contact us
Should you have any concerns or questions regarding this policy or your privacy you may submit your inquiries to data.privacy@louvreabudhabi.ae